Increase Collections with a Positive Patient Financial Experience
Your patients deserve a positive experience that extends beyond care through to post discharge collections. Our self-pay service delivery is grounded in dignity and respect and our compassionate, educational approach to patient collections accelerates cash flow.
We listen to your patients’ needs through enhanced communication modes, and we utilize technology that ensures ease of making payments. For example, we employ patient liability colleagues that act as an extension of your facility to keep your positive reputation foremost when collecting on your behalf, and ensure ease of payments by employing eCommerce solutions that mirror the convenience of retail experiences.
Our service delivery is also enabled by the best-in-class technology. We utilize a cutting-edge, patient-facing conversational AI voice agent named Sophia, which uses Large Language Models and Generative AI to provide an improved patient experience and help patients resolve their financial obligations 24/7, 365 when it's most convenient for them. For more sensitive situations that require a human touch, we employ Patient Advocates, a position unique to Savista, which are colleagues specialized in handling and resolving escalated patient concerns.
The ultimate goal is to maximize collections, provide your patients with discreet and convenient options for a best-in-class experience, and leave your patients feeling positively about your organization and the care they received.
Our Self-Pay Services:
- Create a positive patient experience that safeguards patient satisfaction, builds loyalty and increases collections.
- Provide a digital-first approach to account resolution, meeting patients where they are.
- Use a technology enabled workflow for account scoring and segmentation to maximize productivity.
- Identify trends, isolate root cause issues, and inform process improvement.
PRESS RELEASE
Savista Launches New, Cutting-Edge AI Digital Agent
Savista has launched a new cutting-edge AI capability in the form of a patient-facing digital agent. The Conversational AI voice agent, named Sophia, uses Large Language Models and Generative AI to provide an improved patient experience and help patients resolve their healthcare financial obligations.
By the Numbers
Southern Hospital Facility
Identified on insurance accounts incorrectly flagged as self-pay
Collected in 8 months during height of COVID
By the Numbers
Northeast Health System
More in collections versus previous vendor
Of payments initiated through online portal
Consistent average collections rate for hospital, physician, one-day surgery and VNA
“I have patients calling me every day thanking me for going to this vendor.”
Executive Director, Revenue Cycle
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